smjili Privacy Policy – How Your Personal Data Is Handled

When you register for an account on smjili, we collect the personal information you provide directly, including your full name, date of birth, email address, mobile number, and preferred payment details. We also collect information generated through your use of the platform, such as login timestamps, device type, browser version, IP address, and in-game activity logs. This technical data helps us maintain platform security, detect unusual account behaviour, and ensure that our services function correctly on your device. For identity verification purposes required under Philippine regulations, we may request a copy of a government-issued ID such as a PhilSys card, passport, or driver's licence. Payment-related data — including transaction amounts, payment method references, and processing timestamps — is recorded to support accurate account crediting, withdrawal processing, and dispute resolution. We do not store full card numbers or banking credentials on our servers; payment processing is handled by regulated third-party payment processors. If you contact our support team at [email protected], the content of your messages and any attachments you send may also be retained as part of your account record.

The personal data we collect is used primarily to create and manage your smjili account, process deposits and withdrawals in Philippine pesos, and deliver the gaming services you have requested. We use your contact details to send account-related notifications such as transaction confirmations, security alerts, and updates to our platform policies — these communications are necessary for the operation of your account and cannot be opted out of while your account remains active. Your identity and age verification data is used to confirm that you meet the minimum age requirement of 21 years old as required under Philippine gaming regulations, and to comply with anti-money laundering obligations. Technical and behavioural data collected during your sessions is used to improve platform performance, personalise your experience, and identify and prevent fraudulent or prohibited activity. We may use aggregated, anonymised data — which cannot be linked back to any individual player — for internal analytics and product development purposes. smjili does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. If you have questions about how a specific piece of your data is being used, you may contact us at [email protected].

smjili does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. We share your data only in the limited circumstances described in this section. Regulated payment processors receive the minimum transaction data necessary to complete deposits and withdrawals; these processors are contractually bound to handle your data securely and in accordance with applicable law. Identity verification service providers may receive copies of your submitted documents solely for the purpose of confirming your eligibility to use the platform. Where required by Philippine law, court order, or a lawful request from a government authority or regulatory body, we may disclose account information without prior notice to you. In the event that smjili undergoes a business restructuring, merger, or acquisition, your data may be transferred to the successor entity, which will be bound by the same privacy obligations set out in this policy. All third parties with whom we share data are required to maintain appropriate technical and organisational security measures. We will never share your data with unrelated commercial advertisers or data brokers.

We implement industry-standard technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. Account passwords are stored using one-way hashing, and all data transmitted between your device and our servers is protected using TLS encryption. Access to personal data within our organisation is restricted to staff who require it to perform their job functions, and all such staff are subject to confidentiality obligations. We retain your personal data for as long as your account remains active and for a period thereafter as required by Philippine law, including anti-money laundering record-keeping requirements. If you request account closure, we will deactivate your account promptly; however, certain transaction and identity records may be retained for the legally required period before being securely deleted. In the event of a data security incident that affects your personal information, we will notify you and the relevant Philippine authorities in accordance with applicable data breach notification requirements. If you have concerns about the security of your account, please contact [email protected] immediately.

As a player based in the Philippines, you have rights over your personal data under the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules. You have the right to be informed about what data we hold about you, to access a copy of that data, and to request corrections if any information is inaccurate or incomplete. You may also request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. If you believe your data has been processed in a manner that violates your rights, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please send a written request to [email protected] with your registered account username and a description of your request; we will respond within the timeframe required by applicable law. We may need to verify your identity before processing certain requests to protect against unauthorised access to account data. smjili is committed to handling all data subject requests fairly, transparently, and without undue delay.

smjili may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable Philippine law. The effective date at the top of this page will be updated whenever a new version is published, and the most current version will always be accessible at this URL. For material changes that significantly affect how your data is used, we will make reasonable efforts to notify registered players through their account contact details before the changes take effect. Continued use of the platform after an updated policy has been published constitutes your acceptance of the revised terms. If you do not agree with any changes to this policy, you should stop using smjili and may request account closure by contacting [email protected]. We encourage you to review this page periodically so that you remain informed about how your personal information is being protected. Questions about any aspect of this Privacy Policy can be directed to our support team, who will respond in Philippine English.