Player Wellbeing Safe Play Philippines

smjili Responsible Gaming – Play Smart, Stay in Control

At smjili, we believe that gaming should always be a source of entertainment, never a source of stress or financial hardship. This page outlines the tools, guidelines, and support resources available to every Filipino player on our platform.

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Our Commitment to Every Filipino Player

smjili is committed to providing a safe and enjoyable gaming environment for all players across the Philippines. We recognise that while the vast majority of our members play purely for fun, a small number of individuals may develop patterns of play that go beyond healthy entertainment. Our responsible gaming programme is designed to give every player the knowledge, tools, and support they need to stay in control at all times. We work in accordance with the guidelines set by the Philippine Amusement and Gaming Corporation (PAGCOR) to ensure that our platform meets the highest standards of player protection. Every account on smjili comes with built-in access to limit-setting features, self-assessment tools, and direct pathways to professional support organisations. We take our duty of care seriously, and our support team is available around the clock to assist any player who has concerns about their gaming habits. Responsible gaming is not just a policy for us — it is a core part of how we operate every single day.

Deposit Limits

Set daily, weekly, or monthly deposit caps directly from your account settings to keep spending within your personal budget.

Session Time Limits

Choose how long each gaming session lasts. Once your limit is reached, you will receive a clear notification before the session ends.

Cool-Off Period

Take a short break from gaming for 24 hours, 7 days, or 30 days without permanently closing your account.

Self-Exclusion

Request a permanent or long-term self-exclusion at any time by contacting our support team at [email protected].

Warning Signs Worth Knowing

Recognising early signs of problem gambling is the first step toward getting help. If any of the following apply to you or someone you know, please reach out.

Behavioural Warning Signs

Spending more money or time on gaming than originally planned
Chasing losses by placing larger bets to recover previous losses
Neglecting work, school, family, or social responsibilities due to gaming
Feeling restless, irritable, or anxious when not able to play
Borrowing money or selling personal items to fund gaming activity
Hiding gaming activity or lying to family members about time and money spent

Healthy Gaming Habits

Always set a fixed budget before you start playing and stick to it
Treat gaming as entertainment, not as a way to earn money or solve financial problems
Take regular breaks and avoid playing when you are tired, stressed, or upset
Balance gaming with other hobbies, social activities, and family time
Never play under the influence of alcohol or substances that affect your judgement
Review your account history regularly to stay aware of your spending patterns

Where to Get Help in the Philippines

If you or someone close to you needs support, these organisations provide free, confidential assistance to Filipinos dealing with problem gambling.

PAGCOR

The Philippine Amusement and Gaming Corporation oversees responsible gaming standards nationwide. Their helpline provides guidance and referrals for players who need support.

National Center for Mental Health

The NCMH Crisis Hotline (1553) is available 24 hours a day, 7 days a week, and can connect callers with mental health professionals who understand gambling-related concerns.

smjili Support Team

Our dedicated support team is available around the clock. Reach us at [email protected] to request account limits, a cool-off period, or a self-exclusion — all requests are handled with full confidentiality.

Common Questions About Safe Play

Quick answers to what Filipino players ask most about responsible gaming tools and policies on smjili.

The minimum age to register and play on smjili is 21 years old, in line with Philippine gaming regulations. We verify the age of all players during the registration and identity verification process. Any account found to belong to a person under the age of 21 will be immediately suspended and all funds returned in accordance with our terms and conditions. We take underage gambling prevention very seriously and encourage parents and guardians to use device-level parental controls to prevent minors from accessing online gaming platforms.

You can request a deposit limit by contacting our support team at [email protected] with your registered account username and the limit amount and period you prefer (daily, weekly, or monthly). Limits take effect within 24 hours of your request being confirmed. Once a limit is set, it cannot be increased immediately — any request to raise a deposit limit is subject to a mandatory 7-day cooling-off period to ensure the decision is considered carefully. Reducing a limit, however, takes effect right away.

When you request self-exclusion, your smjili account is immediately suspended and you will no longer be able to log in, deposit, or place any bets. Any pending withdrawals will be processed and returned to you. Self-exclusion periods can range from 6 months to permanent closure, depending on your preference. During the exclusion period, you will not receive any promotional communications from us. To request self-exclusion, simply email [email protected] — our team will process your request promptly and with full confidentiality.

Yes. smjili offers a cool-off period feature that lets you temporarily suspend your account for 24 hours, 7 days, or 30 days without permanently closing it. During a cool-off period, you cannot log in or make any deposits, but your account and balance remain intact. Once the cool-off period ends, your account is automatically reactivated. To activate a cool-off period, contact our support team at [email protected] and specify the duration you need.